Do you want to be at the leading edge of customer service delivery balancing the needs of the Council, its stakeholders and the citizens of Bridgend?
You will be dealing with a variety of enquiries in person, by email or by telephone, wherever possible resolving the enquiry at first point of contact. Where this is not possible you will make arrangements for customers to be seen by Officers by appointment.
This is a varied and demanding role in which you will be the advocate for the customer delivering the standards promised in our Customer Charter.
You will have excellent communication skills, patience and tenacity and be prepared to work on a rota covering the hours of 8am to 5.30pm.
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